ITIL 4 Foundation PDF
ITIL — Service Life Cycle
The overall structure of ITIL is based on the service life cycle (source: https://itil.press/). Each life cycle defines certain processes for efficient service management.
ITIL Lifecycle
The service life cycle helps to strengthen the service management approach and better understand its structure. In the following chapters, we will discuss all such life cycles individually with their processes and functions.
Processes and functions
ITIL V3 has 26 processes and 4 functions. These processes and functions are discussed in detail with each service life cycle in the following chapters.
Process
The process defines policies, standards, guidelines, actions and work instructions. Certain inputs are required to produce the desired results.
Functions
A function is defined as a group of people or tools required to carry out one or more processes and activities.
ITIL — Maintenance Strategy Review
A service strategy helps design, develop, and implement service management for both organizational capabilities and strategic assets. This allows the service provider to consistently outperform competitive alternatives over time, through business cycles, industry disruptions, and leadership changes.
Maintenance strategy
The service strategy includes the following key concepts:
- Creating value
- Service Assets
- Service types
- Service structures
- Definition of the service market
- Development of service offers
- Financial management
- Service portfolios
- Demand management
- Return on investment
- Creating value
- Service Assets
- Service types
- Service structures
- Definition of the service market
- Development of service offers
- Financial management
- Service portfolios
- Demand management
- Return on investment
- Strategic assessment
Before developing a service strategy, a provider should take a close look at what it is already doing. The following questions can help identify the distinctive capabilities of a service provider.
Which of our services or types of services are the most characteristic?
Which of our services or types of services are the most profitable?
Which of our activities in our value chain or value chain are the most diverse and effective?
Which of our services or types of services are the most characteristic?
Which of our services or types of services are the most profitable?
Which of our activities in our value chain or value chain are the most diverse and effective?
